NSW Health Libraries Forum 2007: papers

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Program

THURSDAY 8th November, 2007

8.30-9.00 REGISTRATION (including tea/coffee)

9.00-10.30 KEYNOTE SESSION Sponsored by Softlink Chaired by: Suzanne Lewis

Opening address (Suzanne Lewis, Co-Convenor. NSCCH)
Welcome (Anne-Marie Hadley. Acting CIO, NSCCH)
Keynote address – Karen Joc (Softlink). Shifting sands through innovation - the Qatar Experience abstract slideshow
Revolutionizing consortium access with Athens single sign-on (Robin Sewell, University of Arizona and Shannon Sweeney, Ebsco) abstract slideshow
Sarada Rao is no longer able to attend. The full paper will be available after the Forum. The role of libraries in eHealth service delivery in Australia (Sarada Rao, State Library of Queensland) abstract

10.30-11.00 MORNING TEA Sponsored by M&L Medical Books

11.00-12.15 MORNING SESSION Chaired by: Anne Robinson

Focus on the user environment: increase your library's usability (Suzanne Lewis, NSCCH)
EBLIP in the 2.0 world - reflective practice unlocking the door to innovation (Lisa Cotter, NSCCH/The University of Newcastle and Gillian Wood, NSW Health Department) abstract slideshow
OVID new platform, and document delivery demonstration

12.15-13.00 LUNCH

13.00-14.30 AFTERNOON SESSION Chaired by: Gillian Wood

WIN A PDA! Early bird prize draw Sponsored by ProQuest
How healthy is your blog? (Nicky Hayward-Wright, Alzheimer’s Australia NSW) abstract slideshow
CRGH Medical Library Wiki – improving staff communication and interaction to enhance user services (Julia Philips and Kaye Lee. Concord Repatriation General Hospital Library) abstract slideshow
Poster Session - featuring posters by Kate Jonson, Mary Grimmond & Donna Robertson, and Don Keast.

14.30-15.00 AFTERNOON TEA Sponsored by SPP Books

15.00-17.00 MEETINGS

Gratis Meeting (3-4pm) (Chair: Margot Drake)
NSW Health Librarians Meeting (4-5 pm) (Chair: Gillian Wood)
University Medical Librarians Meeting (3-5pm) (Chair: Anne Robinson)

18.00 DINNER - Gosford Golf Club. Sponsored by EBSCO Hosted by: Larnich Harije

Included in registration.

FRIDAY 9th November, 2007

8.30-9.00 TEA / COFFEE UPON ARRIVAL

9.00-10.15 KEYNOTE SESSION Sponsored by Gale, a part of Cengage Learning Chaired by: Karen Adams

Welcome to Day 2 (Karen Adams. Knowledge Manager, NSCCH)
Keynote address – Jenny Peasley (Macquarie University). Responding to the Future abstract slideshow
Developing library services for the new Australian School of Advanced Medicine at Macquarie University (Mary Simons and Karen Marks. Macquarie University) abstract slideshow

10.15-10.45 MORNING TEA Sponsored by Swets

10.45-12.15 MORNING SESSION Chaired by:Ingrid Tonnison

Librarians' story of the PDA Service at the University of Queensland Rural Clinical School (Kaye Lasserre, William Chun and Lisa Kruesi. University of Queensland) abstract slideshow Sponsored by OVID
PDA Software demonstrations

12.15-13.00 LUNCH

13.00-14.30 MEETINGS

UNSW Teaching Hospital Librarians (Chair: Kate Dunn)
University of Sydney Teaching Hospital Librarians (Chair: Jill Denholm)
The University of Newcastle Teaching Hospital Librarians (Chair: Anne Robinson)

14.30-15.00 AFTERNOON TEA Sponsored by Serials Solutions

15.00-16.30 AFTERNOON SESSION Chaired by: Lisa Cotter

A practical demonstration of EBSCO’s A-Z Journal List (Larnich Harije, NSCCH, John Holgate, St George Hospital, and Arno Roosink, EBSCO) abstract slideshow
“I am your outreach librarian”: new ways of delivering services at the UNSW Library (Neil Hinsch and Kate Dunn. University of New South Wales) abstract slideshow
Closing Address (Lisa Cotter, Co-Convenor. NSCCH/University of Newcastle)

Posters
Posters will be on display throughout the forum, with presenters standing by their work during morning/afternoon tea and lunch breaks.

CCHILL out: evidence-based collection management (Donna Robertson and Mary Grimmond. NSCCH) abstract poster
Ryde Nursing Practice Network (Kenneth Joseph, Verena Hunt, and Valerie Elsmore. NSCCH) abstract poster
Virtual Reference Service using Meebo @ Katie Zepps Nursing Library (Kate Jonson, College of Nursing) abstract poster
Libraries Using Evidence – eblip.net.au : a top view from Down Under (Suzanne Lewis, NSCCH and Lisa Cotter, NSCCH/The University of Newcastle) abstract poster
Blogging the outback : the GWAHS Libraries Blog (Don Keast) presentation

Shifting Sands through Innovation - the Qatar Experience

KEYNOTE SPEAKER Sponsored by Softlink

Karen Joc
Softlink

The Weill Cornell Medical College in Qatar (WCMC-Q) is a joint venture between Cornell University and the Qatar Foundation for Education, Science and Community Development. The Foundation’s premiere project is Education City, a multi-institutional campus which aims for progressive education, state of the art technology and cutting edge research. WCMC-Q is part of Cornell University, and the first American medical school to offers an American MD outside of the US. The college is housed in a state of the art facility which opened in 2002 and the college’s mission promotes the development and use of technology in this deliberately digital environment. WCMC-Q’s Distributed eLibrary directive is to provide both services and resources beyond the confines of the traditional library space and plays an integral role in contributing to the college’s mission.

This address will outline the experience, opportunities and the challenges of working as a medical librarian from within this deliberately digital environment. Some areas of discussion will include: the challenges of a start up environment; living and working in a developing country; idiosyncrasies of a diverse student population; the impact of the technological drive of the college on library services; librarian class attendance, clinical librarianship and outreach from beyond the library’s walls; the realities of virtual reference, roving reference, chat and IM and the role librarians play in curriculum integration and evidence based medicine.

The role of libraries in eHealth service delivery in Australia

Sarada Rao
State Library of Queensland

BACKGROUND and OBJECTIVES
eHealth is an emerging service sector which has great potential to improve health care delivery to rural and remote communities in the world. Through the cost effective use of information and communication technology, eHealth also facilitates efficient health surveillance, and promotes health education and research. Despite the obvious need for eHealth services in Australia based on the challenges of distance and human resources, its utility has not been realized as yet. This paper discusses the key information resources and service required for efficient eHealth systems, and explores the potential role of the library and information management sector in strengthening eHealth service delivery in Australia.

METHODS
A literature search and review was conducted to identify previous and current initiatives in the health information sector towards provision or support of eHealth services. Major issues that influence the use of eHealth services were studied. Websites of national and international health service delivery organizations such as State Health Departments and the World Health Organization were explored to understand the nature and content of eHealth information service projects that are being implemented or are under development. In particular, relevant policy documents were analyzed to evaluate the role and contribution of the information management sector, and the application of similar principles in the Australian environment.

RESULTS
The key barriers to the use of eHealth services include confusing information resources from different providers with overlapping or competing interests, inadequate technology infrastructure, and inadequate capacity among information users. Case studies from Canada and several Portuguese speaking countries suggest that a comprehensive eHealth information service (eHealth library) could effectively address all these barriers to eHealth service delivery. A well designed portal with appropriate links providing reference clinical guidelines, patient information material, and research data, along with health administration details is an ideal eHealth information resource. Brazil has successfully implemented the “Virtual Health Library Station’, which provides all these services, as well as supports training and information exchange in an environment similar to ‘Web 2.0’.

CONCLUSION
Recent research has identified the ‘Australian rural eHealth paradox’, going on to cite the need for strengthening service delivery through several different sectors, without specifying the need for involving the information management sector. This paper clearly proves the central role of the library service in supporting eHealth service delivery. Important stakeholders including the medical profession, government health administration, research organizations, pharmaceutical companies and the general public should be consulted while developing a model eHealth information service. Pilot testing and research should be conducted to monitor and evaluate the implementation of these services to resolve the existing eHealth paradox, and improve health service delivery to rural and remote communities in Australia.

Revolutionizing Consortium Access with Athens Single Sign-on

Robin R. Sewell
Arizona Health Sciences Library, University of Arizona
Shannon Sweeny
EBSCO Australia

OBJECTIVE
The Arizona Health Information Network (AZHIN) is a consortium of 34 member health services institutions which range in size from academic institutions to small medical clinics. The goal of this project was to improve access to resources on-site and off-site by using a single sign-on product and improve the security of the resources by implementing a password management system.

METHODS
In the past non-IP authenticated on-site and off-site access required AZHIN members to use a different username and password for each vendor’s products. Athens was selected for its ability to interact with vendors, provide single sign-on access to resources, and for its password and account management features. Resource access management through Athens permissions sets simplified any changes to the resources available and provided a way for organizations to use Athens authentication for resources they purchase separately. This implementation had several challenges related to the custom delivery of resources accessed through dynamically generated web pages and the use of a custom login method. Another challenge was the management of variations in URLs used by vendors for IP and Athens authentication, especially in the context of LinkSource, EBSCO’s link resolver.

RESULTS and CONCLUSIONS
Athens is currently in use by 27 AZHIN member organizations, having added over 2,000 users in one year. The existing vendor-based password system will be discontinued at the end of June. Three of the larger academic institutions use local proxy systems for authentication and are not using Athens. Many of the obstacles could have been over come by requiring all users to log into Athens regardless of there ability to IP authenticate. We chose to take the more difficult route in order to provide more seamless access to resources when ever possible.

How healthy is your blog?

Nicky Hayward-Wright
Alzheimer’s Australia NSW
Slideshow: http://www.slideshare.net/NSWHLF2007/how-healthy-is-your-blog-nicky-haywardwright/

ISSUE
With the emergence of Web 2.0 technologies, libraries are creatively using various social software to engage clients or more easily capture clients attention; for example using a Weblog (blog) to promote new resources, services and events of a library. Whilst there is flexibility in some free blogging software, blog creators generally are limited in layout and design, and have to look at either add-ons or non-online methods of site monitoring, evaluation and promotion.

DISCUSSION
As creators using free blogging software are we being too quick in setting up our blogs and not paying attention to some of the more traditional guidelines associated with development and management of websites and intranets such as needs analysis, user analysis, metrics for site evaluation and the use of user-centred design principles?

The limitations of free blogging software means that we have to pay more attention to the principles of user centred design; seek out free software that allows us to monitor our site to better understand users and site usage, as well as adapting traditional marketing methods to promote our site.

In the face of user acceptance and take up of the new technology, do we have organisation acceptance? In order to get our IT departments or other key stakeholders on board, we have to be able to negotiate and influence.

CONCLUSION
In order to create a ‘healthy blog’, you need to ‘expand the Web 2.0 experiment’ by establishing guidelines that will ensure the creation of a user-centred site, which means adapting the more traditional tools and guidelines associated with website/intranet development, management and marketing for the Web 2.0 environment; creatively and smartly using various Web 2.0 tools; and negotiating and influencing to obtain organisational acceptance of your blog.

CRGH Medical Library Wiki: Improving staff communication and interaction to enhance user services

Julia Philips and Kaye Lee
Concord Repatriation General Hospital Medical Library

BACKGROUND
The Medical Library at Concord Repatriation General Hospital has four full-time staff members - Library Manager, Reference Librarian, Document Delivery Officer and Library Officer, and a volunteer who assists ½ day a week. This team is involved in the development and implementation of a variety of projects to aid library clients, who comprise staff of both the hospital (a principal teaching hospital of the University of Sydney) and the wider Sydney South West Area Health Service, as well as students from a variety of other tertiary institutions.

Whilst staff meetings once every other month provide a framework to drive these projects and a time to discuss required topics such as occupational health & safety, security and quality, the introduction of a wiki to improve Library staff communications and interaction across all these areas seemed both timely and beneficial. With this in mind, the following research was undertaken.

OBJECTIVE
Development and use of a library-oriented wiki to enhance communication and interaction within the Library.

METHODOLOGY
1. Identify potential wiki applications, based on the following criteria:

Freely available
to prevent unauthorised access
Easy to use (WYSIWYG editing)
RSS and email updates for changes made
No extra software required to run the application
Runs on Windows
Stable and upgradeable
File based storage
Page Preview
Comments
Complex tables
HTML tag support
File attachments

2. Seek advice from SSWAHS Information Management & Technology (IM&T) in relation to any policy relating to use of wikis in the Area.

3. Implement preferred wiki on a trial basis.

4. Provide training in wiki use.

5. Survey users to measure usefulness of wiki in improving communication and interaction.

RESULTS

Potential wiki applications were identified using http://www.wikimatrix.org/ in conjunction with the previously identified criteria.
Two categories of wikis were identified; those externally hosted and available via the Internet and those internally hosted and available over LAN/WAN:

Externally hosted wiki applications:
o BrainKeeper http://www.brainkeeper.com/
o CentralDesktop http://www.centraldesktop.com/
o Metadot Wiki http://www.metadot.net/
o PBwiki http://pbwiki.com/
o SamePage http://www.etouch.net/
o Socialtext http://www.socialtext.com/
o Wikispaces http://www.wikispaces.com/

Internally hosted wiki applications:
o MoniWiki http://kldp.net/projects/moniwiki/
o Oddmuse http://www.oddmuse.org/
o PhpWiki http://phpwiki.sourceforge.net/
o PmWiki http://www.pmwiki.org/
o PukiWiki http://pukiwiki.sourceforge.jp/
o TWiki http://twiki.org/

An externally hosted wiki (PBwiki) was chosen as a pilot for the concept as it enabled a wiki to be set up very quickly and required minimal training time. This application was chosen from the short-list as the wiki implementor (JR Philips) had experience using this wiki elsewhere
Library staff have been trained in the use of PBwiki.
A survey to measure the usefulness of the wiki in enhancing communication and teamwork is currently being developed.
Advice has been sought from the CIO, SSWAHS to ensure that the externally hosted wiki is compliant with Area policies and IT requirements.
Depending upon IM&T requirements, it is recommended that PhpWiki, PmWiki and Twiki be trialled first in the event that an internally hosted wiki is required as they have the largest range of other features available out of the six listed.

CONCLUSION
The project has yet to be completed, but at this point the different sections of the pilot Internet-based wiki appear to be working well and we are able to share information through this medium.

The ease of use, popularity, and benefit provided by the trial wiki will be measured by the user survey to be carried out shortly.

Advice yet to be received from our CIO in relation to Area policy, will also determine whether we continue to develop our externally hosted wiki, or install and trial a locally hosted version.

Responding to the Future

KEYNOTE SPEAKER Sponsored by Thomson Gale

Jennifer Peasley
Macquarie University Library

Macquarie University is currently undergoing a number of significant changes, including a review of the academic structure of the University, the establishment of a new medical school and planning for a new Library building. The challenge for Macquarie University Library is to focus on the future as well as the present – to anticipate the impact of these changes and the needs of current and future users in planning our service model, so that we can provide the services and support required.

One of the biggest challenges is planning for a new building which will not open until 2010: what environments will our users want to work in and how can we capitalise on technological developments to deliver quality services when, where and how our users need them? Working through the possibilities provides us with an opportunity to explore how we might structure and develop our workforce, ensure quality, and develop and trial new services and delivery methods, making use of Web 2.0 technologies. This paper will explore the potential requirements of our users, their physical and virtual environments and how the Library is planning to develop new approaches to service delivery to meet their needs.

Developing library services for the new Australian School of Advanced Medicine at Macquarie University

Mary Simons & Karen Marks
Macquarie University Library

OBJECTIVE
To identify which library services will meet the evolving information needs of the Australian School of Advanced Medicine during 2007 & 2008. Specifically:

How can we develop services for clinical postgraduate students and academic/surgical staff?
How can we develop services for research postgraduate students and academic staff?
In what ways can we support the educational goals of the Australian School of Advanced Medicine?

Background to this study
The Australian School of Advanced Medicine (ASAM) at Macquarie University is a unique venture that will offer advanced subspecialty training for doctors. The School and the adjoining Macquarie University Private Hospital will open on campus in 2009, being the first of its kind in Australia. ASAM is modelled on the American Mayo Clinic principle of excellence in health care and life long learning, providing team interaction in education, research and clinical care. An advanced neurosurgery course will begin in 2007 and other subspecialties will be available from 2009. Students will also enrol in the Master of Higher Education (Medical Education) program at Macquarie University. The School’s Neuroscience Research Group and clinical programs will complement Macquarie University’s existing specialties in cognitive science, speech therapy and audiology.

METHODOLOGY
The following methodologies are being utilized to identify useful Library services:

Evaluation of Library Impact Statements (prepared by academics when proposing new courses) to determine key resources and services.
Assessment of feedback from the Research Group’s Library orientation session.
Analysis of focus group interviews with staff and students.
Analysis of individual interviews with staff and students.
Environmental scan and benchmarking.
Collaboration and networking with other universities and hospitals

Setting
This study is being carried out whilst the School and Hospital construction is underway. ASAM services are currently fragmented across the University campus and Dalcross Private Hospital. Library services need to be accessible from these settings.

Population
Clinical, educational and research staff and students of ASAM.

RESULTS
The information needs of the clinical, educational and research streams differ in ways that require varying levels and types of Library support. Library Impact Statements revealed that the Library holds several key online resources, however, there is a need for additional materials. Feedback from the orientation session and interviews revealed a lack of awareness of the Library’s print and online resources and its Document Supply service. Library tutorials and electronic guides for medicine have been recommended as a means of promoting self-sufficiency and life long learning.

CONCLUSION
The study so far has revealed key journal titles already held as well as gaps in both online and print resources that need to be addressed through an increase in Library funding.
The focus groups, interviews and orientation feedback have been essential for identifying relevant services and resources: plans for an e-Guide for Medicine, further orientation sessions and regular meetings with ASAM senior staff are underway as a result of staff feedback.

A regular online newsletter has been developed and further communication initiatives with ASAM are planned to identify key resources and services for this unique user group.

Librarians' story of the PDA Service at the University of Queensland Rural Clinical School

INVITED SPEAKERS. Sponsored by OVID

Kaye Lasserre, William Chun and Lisa Kruesi
University of Queensland

The University of Queensland Library and the School of Medicine conducted the first major Australian trial of Personal Digital Assistants' (PDAs) use by medical students at the Rural Clinical Schoolduring 2003 and 2004. The trial became an ongoing PDA Service from 2005, and its role in enhancing medical education has been demonstrated by continued funding and senior management support.

The PDA Service has helped to provide key health information resources for students on rural placements. Adoption of the Service has addressed some of the equity issues caused by inadequate Information Communication and Technology (ICT) infrastructure beyond urban centres. Rural students' use of information at the point of care facilitates learning and establishes good practice for future clinical decision making.

This presentation will discuss the Rural Clinical School Librarians' story about the implementation of the PDA Service, the lessons learnt and why it was a component of "An Integrated Package of Innovative Rural Medical Education:Enhancing Student Outcomes and Increasing the Rural Medical Workforce", 2006 Carrick Award Winner for Australian University Teaching.

A practical demonstration of EBSCO’s A-Z Journal List

Larnich Harije
Northern Sydney Central Coast Health
John Holgate
St George Hospital Library
Arno Roosink
EBSCO Australia

Due to licensing issues we at NSCCHS – Gosford and Wyong Hospital Libraries are not able to add our electronic journal holdings to our catalogue which we share with the University of Newcastle. Searching for a solution we decided to use EBSCO AtoZ. Around the same time John Holgate from St George Library also decided to take up the same option.

This will be a practical demonstration of the setting up and use of the EBSCO AtoZ list at Gosford Hospital Library and St George Hospital Library. Arno Roosink from EBSCO will answer questions

“I am your Outreach Librarian”: new ways of delivering services at the University of NSW

Neil Hinsch & Kate Dunn
Library, University of New South Wales

OBJECTIVE
To describe innovative service delivery methods implemented in the University of NSW Library.

BACKGROUND
As one of Australia’s largest academic libraries, the University of NSW Library serves a community of 2300* academics, and 37,000* students supporting both their learning & teaching and research needs. In 2006, the Library restructured in an effort to build a stronger communication model with the faculties and a new method of delivering services to this community. The goal is to build a strong partnership between the Library and the academy, where the value of the Library and its offerings is understood and appreciated as being integral to achieving the University’s learning & teaching and research priorities.

*These figures are taken from the 2006 annual report

METHOD
Taking inspiration from a variety of service professions, the University Library has separated the distinct functions of service development, service delivery and communication. Specialist staff are assigned to innovation and new service development projects. Subject librarians are given ownership of relevant areas of the collection and the resultant services. Communication and delivery of these services is managed by a team of individual client contacts.

IMMEDIATE IMPACT
The response to this model amongst the academic community has been mixed, but primarily positive. The academy was used to seeing the Library primarily as a service centre for the undergraduate community and therefore the reassignment of professional services to support research represents a considerable change. Benefits demonstrated so far are an increased penetration into the academic community and therefore a greater awareness of our user requirements, and a consolidated approach to collection management.

NEXT STEPS
Future challenges involve:

Consolidating the way in which the Library offers value to our community
Implementing appropriate measures to record the impact of the model
Maturing the service towards a more targeted solutions delivery method

Call for Papers

see also the Call for Posters

NSWHLF2007 invites submissions for contributed papers on topics including original research and innovative projects, particularly those using Web 2.0/ Library 2.0 technologies and techniques to reach the library users' environment.

The NSW Health Libraries Forum 2007 is an ideal venue for first time paper/poster presenters. Use this friendly audience as a practice run before submitting to the 1oth International Congress on Medical Librarianship. ICML2009 is being held in Brisbane, Australia, in August/September 2009.

Consider presenting a paper relating to the Forum theme 'Focus on the User Environment: Techniques & Technologies'. Suggestions for paper content include:

describe a Web 2.0/Library 2.0 tool that your library is using (eg. blogs, wikis, social tagging, podcasts)
innovative ways to reach client groups
collaboration/partnership opportunities between NSW health libraries
demonstrate new technologies that have made a difference to your users
share methods for effective client feedback
innovative service delivery
new services recently introduced by your library

Paper Submission Guidelines
Abstract Submission

Submit an abstract of up to 500 words by 30 June 2007 to cchref@nsccahs.health.nsw.gov.au .
Abstracts should be in the form of a structured abstract comprising the following sections: objective, method, results, conclusions. See the MLA website for more details on structured abstracts.
Notification of acceptance will be made by 31 July 2007.

Completed Paper Submission

The submission deadline for accepted papers is 1 November 2007.
Papers should follow APA Style Guidelines.
Papers should be no more than 20-25 minutes in length to allow time for questions.

ALIA Professional Development Scheme
ALIA members are eligible to collect points for presenting a paper, under the ALIA Professional Development Scheme. This includes 2 points per hour (including preparation time) in the Presentations and Papers category.

Contact Details
For more information contact Suzanne Lewis.
Ph. (02) 4320 3856
slewis@nsccahs.health.nsw.gov.au

Handy Hints
These websites provide some handy hints about writing and presenting papers.
enter link

Jessamyn West's 10 tips for presenters
Publish, not Perish: the art and craft of publishing in scholarly publishing
Colorado State University's Writing Guide: informative speaking
Publishing and Speaking - Library Success: a Best Practices Wiki